Privacy Policy

This Privacy Policy ("Policy") describes how 575bd collects, uses, stores, shares, and protects personal data relating to individuals who access or use the 575bd Platform, including the website at 575bd.app and all associated services (collectively, the "Platform"). 575bd is the data controller responsible for your personal data.

By registering an account on the Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you should not use the Platform.

575bd collects personal data in several ways: directly from you when you register or use the Platform, automatically through technical systems when you interact with the Platform, and in limited cases from third-party sources such as payment providers. The categories of personal data we collect include:

Automatically Collected Data

When you visit the Platform, certain data is collected automatically through cookies and similar tracking technologies. This includes session identifiers, referral sources, page navigation patterns, and interaction logs. Please see Section 6 for full details on our use of cookies.

575bd uses the personal data we collect only for specific, legitimate purposes. We do not use your data for purposes beyond those listed below without obtaining your explicit consent. Your personal data is used for the following purposes:

• Account creation and management: to create and maintain your player account, verify your identity, and manage your account settings and preferences.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, reconcile transactions, and maintain financial records required by applicable regulations.
• Service delivery: to provide access to casino games, slots, crash games, and sports betting markets, including processing bets and paying out winnings.
• Fraud prevention and security: to detect and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited conduct, and to keep the Platform safe for all users.
• Responsible gaming: to monitor gaming activity and identify patterns that may indicate problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: to respond to your enquiries, resolve complaints, and provide assistance with account or payment issues.
• Legal compliance: to comply with applicable laws, regulations, and lawful requests from government authorities, including anti-money laundering obligations and record-keeping requirements.

575bd processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing is necessary to perform the contract we have with you — specifically, to operate your player account, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: processing is necessary to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and record-keeping obligations.
• Legitimate interests: processing is necessary for the legitimate interests of 575bd, including preventing fraud, ensuring the security of the Platform, and improving service quality, provided these interests are not overridden by your own rights and interests.
• Consent: where we process your personal data for a purpose not covered by the above bases (for example, to send you optional promotional communications), we will obtain your explicit consent beforehand. You may withdraw consent at any time by contacting support.

575bd processes financial transaction data in connection with deposits and withdrawals made via Bangladesh's mobile money infrastructure. All financial transactions are carried out in Bangladeshi Taka (BDT). We work with mobile money providers including bKash, Nagad, Rocket, and Upay to facilitate payments. These providers have their own privacy policies governing how they handle your data on their systems — 575bd is not responsible for the data handling practices of these third-party providers.

Transaction records are retained by 575bd for a minimum of five years from the date of the transaction to satisfy financial record-keeping obligations and to support the resolution of any disputes that may arise during that period.

The 575bd Platform uses cookies and similar tracking technologies to enable essential Platform functionality, recognise returning users, and collect analytics data about how the Platform is used. By continuing to use the Platform, you consent to our use of cookies as described in this section.

Types of cookies we use:

• Essential cookies: required for the Platform to function correctly, including maintaining your login session, storing your language preference, and enabling secure financial transactions. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics cookies: used to understand how players navigate and interact with the Platform, which pages are most visited, and where users encounter difficulties. This data is aggregated and anonymised and is used solely to improve the Platform experience.
• Functional cookies: used to remember your preferences and personalise your experience on the Platform, such as your preferred language setting and display preferences.

Most mobile browsers allow you to manage cookie settings through the browser's privacy or settings menu. Disabling essential cookies may affect the functionality of the Platform. 575bd does not use cookies to serve third-party advertising or to track your browsing activity outside of the Platform.

575bd does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment providers: we share the minimum data necessary with mobile money providers (bKash, Nagad, Rocket, Upay) to initiate, verify, and complete financial transactions. These providers receive only the data required to process the specific transaction.
• Game providers: third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) receive a session token and player identifier to launch game sessions. These providers do not receive your full name, mobile number, or financial data.
• Legal and regulatory authorities: where required by applicable law or in response to a lawful request from a government authority, court order, or regulatory body, 575bd will disclose personal data to the extent required. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of 575bd's business, personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, 575bd will take reasonable steps to ensure that the acquiring entity applies privacy protections equivalent to those in this Policy.

All third parties with whom 575bd shares personal data are required to handle that data securely, use it only for the stated purpose, and comply with applicable data protection obligations. 575bd does not permit its data-sharing partners to use shared data for their own marketing purposes.

575bd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. The following retention periods apply:

• Account and identity data: retained for the duration of your account and for a minimum of five years following account closure, to satisfy anti-money laundering and regulatory record-keeping requirements.
• Financial transaction records: retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping obligations.
• Gaming activity logs: retained for a minimum of three years to support responsible gaming monitoring, dispute resolution, and fraud investigation. Aggregated and anonymised analytics data may be retained indefinitely.

As a user of the 575bd Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 575bd support team at [email protected]. We will respond to all valid requests within 30 days:

• Right of access: you have the right to request a copy of the personal data that 575bd holds about you, together with information about how it is being used.
• Right to rectification: you have the right to request that inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 575bd's legal obligation to retain certain data for the minimum periods described in Section 8.
• Right to restrict processing: you have the right to request that 575bd restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: you have the right to receive a copy of the personal data you have provided to 575bd in a structured, commonly used, machine-readable format, where technically feasible.
• Right to object: you have the right to object to the processing of your personal data where 575bd relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.

To submit a data rights request, please contact [email protected] with the subject line "Data Rights Request" and include your registered mobile number and a description of your request. 575bd will verify your identity before processing any data rights request.

575bd takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform, ensuring that information cannot be intercepted in transit.
• Access controls ensuring that only authorised 575bd personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security reviews and vulnerability assessments of Platform systems to identify and remediate potential security weaknesses before they can be exploited.
• Incident response procedures to detect, contain, and respond to any data security breaches in a timely manner, and to notify affected users where required.

The 575bd Platform is strictly intended for adults aged 21 and above. 575bd does not knowingly collect personal data from individuals under the age of 21. If 575bd becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you believe that a person under 21 has registered on the Platform, please notify us immediately at [email protected].

The 575bd Platform may contain references to third-party services, including the mobile money providers used for payments. These third-party services operate under their own privacy policies, which 575bd does not control. 575bd is not responsible for the privacy practices of any third-party service. When you interact with a third-party service (for example, when completing a bKash or Nagad transaction), you are subject to that provider's privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

575bd uses gaming activity data to support responsible gaming. Where our systems detect patterns of play that may indicate problem gambling — such as unusually rapid increases in deposit frequency, extended session lengths, or repeated attempts to circumvent self-exclusion — our responsible gaming team may use this data to proactively contact you with information about the responsible gaming tools available.

Self-exclusion data is treated with the highest level of confidentiality within 575bd. Where a player requests self-exclusion, that status is flagged on the player's account and access to the Platform is restricted for the duration of the exclusion period. Self-exclusion data is not shared with any third party other than as required by law.

575bd reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, the updated version will be published on the Platform with a revised effective date. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Your continued use of the Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should cease using the Platform and may request account closure by contacting the support team.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 575bd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Email: [email protected]

When submitting a data rights request, please include your registered mobile number and specify the nature of your request clearly. 575bd will verify your identity before processing any request that involves access to or deletion of personal data.